Issues Facing Travel Advisors as Tourism Returns - TravelPulse
With the pandemic ebbing, all signs point to a major travel resurgence. That good news, however, comes with caveats. Travel advisors are reporting supplier staff shortages, ticketing errors and lack of availability, among other things. "I've had major issues not with just one supplier but with many," said Tammy Levent of Elite Management Travel Group. "I feel as though throughout the entire shut down, while vendors and tour operators were regrouping, their ticketing agents were discombobulated." ADVERTISING MORE Travel Agent In one instance, a large tour operator Levent has worked with for years changed its technology platform, she said. "As advisors we could not even log on, we had no way of calling in, support was diminished to hold times of six to eight hours, and that has not gotten any better." Prior to the platfor...